Refund and Returns Policy

At BabyStyle, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process. Please read our policy below for details.

1. Eligibility for Returns

  • Return Period: You may return items within 14 days of receiving your order. After 14 days, we are unable to accept returns.
  • Condition of Items: To be eligible for a return, items must be unused, unworn, and in their original condition with all tags and packaging intact. Items showing signs of wear or alteration are not eligible for return.
  • Non-Returnable Items: The following items are not eligible for return or refund:
    • Final sale items
    • Gift cards
    • Undergarments and swimwear for hygiene reasons
    • Customized or personalized products

2. Return Process

  • Step 1 – Initiate a Return: To initiate a return, please email our customer service team at Info@peaknews80.comwith your order number and the reason for your return. Our team will provide instructions on how to proceed.
  • Step 2 – Shipping the Item Back: Once your return is approved, you will be responsible for the cost of return shipping unless the item was incorrect or defective. We recommend using a trackable shipping method to ensure the safe return of your item. BabyStyle is not responsible for lost or damaged return shipments.
  • Step 3 – Inspection and Approval: Upon receiving your returned item, we will inspect it to ensure it meets the return criteria. If approved, we will process the refund.

3. Refund Process

  • Refund Method: Refunds will be issued to the original payment method used during checkout. Please allow 7-10 business days for the refund to be processed once your return is approved. Depending on your payment provider, it may take additional time for the refund to appear in your account.
  • Shipping Costs: Please note that original shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item). Only the cost of the item will be refunded.

4. Exchanges

  • Exchanges Process: We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order for the desired product. This ensures faster service and guarantees that the item you want is in stock.

5. Damaged or Incorrect Items

  • Incorrect Orders: If you received the wrong item or your order arrived damaged, please contact us within 48 hours of receiving the order at Info@peaknews80.com. We will cover the return shipping costs and arrange for a replacement or refund.
  • Photos for Proof: For any damaged or incorrect items, we may request photos to verify the issue before proceeding with the return or refund.

6. Non-Returnable Circumstances

  • Unauthorized Returns: Any returns sent back to us without prior approval or items that do not meet the return criteria will not be accepted and may be sent back to the customer at their own expense.

7. Customer Support

  • Contact Information: For further assistance, you can contact our customer service team at Info@peaknews80.com. We are here to help and ensure that your shopping experience with BabyStyle is positive and hassle-free.

8. Information

  • ADDRESS: 501 N Laurel St, Metairie, LA 70003, USA
  • PHONE: (318) 449-4675
  • EMAIL: info@peaknew80.com